This Privacy Policy explains how Shri Swami Samarth Marriage Bureau (“we”, “us” or “our”) collects, uses, shares and safeguards information when you visit shriswamisamarthmarriagebureau.com, register as a member, contact our office or use our matchmaking services.
1. Information we collect
Depending on how you use the service, we may collect:
- Account and contact details: name, email address, mobile number, password and account status.
- Matrimonial profile details: date of birth, gender, location, marital status, religion, caste/community, mother tongue, education, occupation, income, family information, lifestyle, hobbies, horoscope information and partner preferences.
- Photos and verification records: profile photographs and identity documents voluntarily submitted for review. Identity documents are not displayed publicly.
- Activity information: interests, shortlists, ignored profiles, contact unlocks, reports, notifications and membership usage limits.
- Support and payment records: enquiries, correspondence, manually recorded membership payment references, amount, plan and payment status. We do not collect card, UPI PIN or online-banking passwords through this website.
- Technical information: IP address, browser/device information, timestamps, requested pages, security logs and session-cookie data.
2. How we use information
- To create, operate and secure member accounts.
- To display profiles according to the visibility selected by each member.
- To provide search, matchmaking, interests, shortlists, notifications and contact-unlock features.
- To review photos and identity-verification requests, investigate reports and prevent fraud or misuse.
- To provide customer support, record manual membership payments and communicate service updates.
- To maintain, troubleshoot and improve the website and comply with applicable legal obligations.
3. Profile visibility and sharing
You may set your profile to Public, Members Only or Private. Public profiles may be viewed without login; Members Only profiles are available only to signed-in members; Private profiles are not shown to other users. Approved profile information and photographs are shared according to this selection. Your phone number and email are revealed only through the controlled contact-unlock feature.
We may share limited information with hosting, email, security or technical service providers that process it on our behalf, and with authorities when required by applicable law, court order or to protect users and the service. We do not sell personal information.
4. Cookies and logs
We use essential cookies for login sessions, security, preferences and form protection. Server logs may record technical data for security, diagnostics and abuse prevention. The current website does not use third-party advertising cookies.
5. Data security
We use access controls, password hashing, private document storage, moderated photo publishing and encrypted HTTPS connections. No internet service can guarantee absolute security, so members should use a strong unique password and never share passwords, OTPs or financial credentials.
6. Data retention
We retain account information while the account is active and for a reasonable period afterward where needed for security, dispute handling, fraud prevention, backups or legal compliance. Members can deactivate or request deletion of their account. Some records may be retained where the law requires it or where necessary to establish or defend legal claims.
7. Your choices and rights
You may review and update profile information, change profile visibility, remove photographs, deactivate the account or permanently delete it through the available account controls. You may also contact us to request access, correction, deletion or assistance with your information, subject to identity verification and applicable law.
8. Children and eligibility
This service is intended only for persons legally eligible to seek marriage. We do not knowingly permit minors to create matrimonial profiles. If you believe a minor’s information has been submitted, contact us immediately.
9. External links
The website may contain links to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of information.
10. Policy updates
We may update this policy when our services or legal obligations change. The revised version will be published here with a new effective date. Continued use after publication means the updated policy applies to future use.
11. Privacy and grievance contact
For privacy questions, complaints or requests, contact our designated grievance contact:
Shri Swami Samarth Marriage Bureau
Chhatrapati Chowk, Narendra Nagar, Nagpur, Maharashtra, India
Email: support@shriswamisamarthmarriagebureau.com
Phone: +91 9545750623
Office hours: 11:00 AM–6:00 PM, all 7 days